Breakout Session 6 - 14th May at 1:50 - 2:25
When Behaviour Escalates: Leadership, Systems and Designing Beyond Consequence
| Presenter/s: | Sue Chandler |
| Type: | Workshop/Facilitated Discussion |
| Keywords: | Escalation, Systems Design, Alignment |
Abstract
School leaders are navigating increasingly complex patterns of behaviour, expectation and accountability. Many schools articulate a commitment to relational practice, equity and wellbeing. Yet when behaviour escalates, systems often revert to investigation, documentation and consequence.
Why does this happen – even in schools committed to relational values?
This session connects directly to the NZEALS theme Ka mua, ka muri by inviting leaders to honour the structures that have shaped past practice, critically examine present pressures, and consider how future-focused design can better align systems with relational intent.
Drawing on insights from The Relational School, the session explores the subtle pull back to compliance-based responses under pressure, and how escalation patterns are often shaped less by individual behaviour and more by system design.
Participants will engage in a structured “incident-to-outcome” tracing exercise, identifying the decision points where escalation is either amplified or stabilised – and how adult mindset and skill capacity influence those moments.
Through facilitated reflection and dialogue, leaders will consider:
- where escalation patterns are emerging in their own settings
- how legacy processes influence present responses
- the distinction between misconduct and unmet expectations
- practical design shifts that can strengthen relational coherence
Participants will leave with greater clarity about how policy, process and professional capability interact – and with one intentional shift they can implement to better support relational leadership when it is most tested.
Biography

Sue Chandler
Sue Chandler is an Australian education consultant and founder of Transformative Schools. A former teacher, counsellor and senior school leader, she has spent more than three decades working alongside schools to strengthen relational cultures and rethink behaviour systems. Sue is the author of The Relational School (Amba Press, May 2026), which examines how educational systems can be redesigned so relational values endure – especially when behaviour challenges and organisational pressure test them most